Privacy policy

Last updated: [20.01.2024]

Our Commitment To Privacy

Your privacy is of great importance to us. Ori Amore ("Oriamore", "Melisende groupe", "we", "us" or "our") respects the privacy of our customers and visitors to the www.oriamore.com website (the "Site"). The purpose of this Policy is to explain how we collect, use and disclose the personal information of our customers and Site visitors. For the purpose of this Privacy Policy, "personal information" means information about an identifiable individual.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

What Personal Information We Collect

In general, you can visit our Site without providing any personal information. However, in order to use certain features of our Site, you will need to provide personal information. We may also collect personal information when you contact us by telephone phone, mail or email.

The personal information we collect includes:

Name, address, e-mail address, phone number, and other contact information. We may collect some or all of this information when you create an account on our Site, check out as a guest on our Site, register for one of our programs, make a purchase, register a product with us, or contact us with questions or inquiries.
Product, support and warranty information. This includes the products that you have purchased and/or registered with us as well as information you may provide when you contact us for support or in connection with your warranty.
Payment information, such as credit card details, that we require in order to process your purchases
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information Collected by Automated Means

Various technologies are used on our websites to make them more user-friendly and effective. The data collected by such automated means generally does not contain personal details about the user, but may include information such as pages accessed, number of visitors to the site and IP addresses. Examples of such technologies are cookies, web analytics and social media widgets, described below

Cookies & Web Analytics

In order to improve our Site, we may use "cookies" or other tools to track your visit. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave the cookie to you. One of the primary purposes of cookies is to help the website recognize you, including by recalling your specific information and settings, to deliver relevant content and to help ease website navigation. These technologies must be expressly activated by you as the user.

If you expressly activate these cookie technologies, we and our service providers may use cookies to customize the user experience (such as setting the preferred language) and serve you content (such as advertisements, promotions, products or key messages) that we believe are relevant to you and your interests, based on your visits to our Site and third party websites. We and our service providers may also use cookies and web-analytics to collect information about your use of the Site and enable us to improve the way it works.

In addition to cookies, the Site automatically logs the IP/Internet address of your computer, your browser version, referring URLs and general web visitor information used by our web platform and traffic reporting tools. If you are logged in to your account when you visit the Site, this web analytic information may be linked to your personal information, and your navigation around the Site may be tracked. We use this information to understand how the Site is being used so that we can improve the Site and offer appropriate products and services to our customers.

For some web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies may not be able to access those pages. You have the choice to decline cookies, however, you may not be able to use some of the interactive features of the Site.

In addition to cookies, the Site automatically logs the IP/Internet address of your computer, your browser version, referring URLs and general web visitor information used by our web traffic reporting tools. This web analytic information may be linked to your registration information, and your navigation around the Site may be tracked. We use this information to understand how the Site is being used so that we can improve the Site and offer appropriate products and services to our customers.

We do not have access to or control over the use of cookies or web-analytics by our partners, affiliates, tracking utility companies and service providers. By default, browsers enable the use of cookies but this function can also be disabled. It is also possible to manually delete cookies after their use via the web browser. The following links provide information about the most commonly used browsers:

Internet Explorer: https://support.microsoft.com/en-ca/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.com/en-US/kb/Cookies
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Safari: https://support.apple.com/kb/PH5042
Opera: https://www.opera.com/case-studies/clean-browser-and-remove-trackers

You can check with the providers of the above browsers to ascertain how to disable information collected by automated means. Please note that certain features of the website will not be available if the functions are disabled.

Social Media Widgets

Our Site may include Social Media Widgets, such as the "Share this" button or interactive mini-programs that run on our Site. These Widgets may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Widget to function properly. Social Media Widgets are either hosted by a third party or hosted directly on our Site. It is your choice to use these Social Media Widgets, and your interaction with these Widgets is governed by the privacy policy of the company providing the widget.

Device Data

When you use a product that is connected to the Internet, we collect information about the product including model name and version of the product and browser, browser settings, language and version of the firmware, serial number and IP address of the product, and access logs of Ori Amore websites and apps ("Device Data"). We use Device Data and may share Device Data with our parent company Melisende Groupe, for the purposes of analyzing general product usage, improving products, developing new products and functions, and enhancing user experiences. We and our affiliates may also use Device Data in combination with cookies and similar technologies to serve you with content and advertising that we believe may be of interest to you. Our collection of Device Data is enabled by the software embedded in our products. Your consent to the collection of Device Data may be managed by following the instructions in the End User License Agreement for the software or at the time of setting up the device.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. We can use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
These service providers are strictly prohibited from using your personal information for any purpose other than to provide these services to Ori Amore and are required to protect your personal information using security measures comparable to those used by Ori Amore. Due to business requirements and as permitted under applicable law, your personal information may be stored or processed outside of Canada, or outside of your province of residence, by Ori Amore or by one of its third-party service providers, in which case it is subject to the laws of that foreign jurisdiction and may be accessible to that jurisdiction’s government, courts or law enforcement or regulatory agencies.

Consent

We generally collect, use or disclose your personal information with your consent, or as allowed or required under the law. Your consent may be express or implied, and you may give it to us electronically, verbally (over the telephone), by mail or in person.

It is always your choice whether or not you provide us with your personal information and you may decline to give us your personal information or withdraw your consent to our collection, use or disclosure of your personal information at any time, subject to legal and contractual restrictions and reasonable notice. However, a decision to withhold certain personal information or withdraw consent may restrict or prevent Ori Amore from providing goods and/or services to you in a particular way, such as fulfilling an online order, which requires personal information.

If you wish to unsubscribe from our promotional email communications, simply click on the unsubscribe link in the footer of the email.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

You may be able to access third party web sites through links available on our Site. You understand and agree that your use of third party sites will be governed by the privacy policies of those web sites and not by this Privacy Policy. The privacy policies of other web sites may differ from this Privacy Policy to reflect differences in site features, company services or applicable law.

Security and Retention of Your Information

We take steps to protect the security of your personal information by using a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. Access to your account is available through a password and a unique customer ID selected by you. Your password is encrypted. We recommend that you do not divulge your password to anyone. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. If you have any questions about security on our Web site, you can contact us at hello@oriamore.ca.